This agreement governs the provision of services by Assistly (“we”, “us”, “our”) to any client (“you”, “your”) who engages our services.

By booking services, paying an invoice, or confirming engagement in writing, you agree to these terms.

1. ABOUT OUR SERVICES

Assistly provides virtual operations support and business coordination services, which may include:

  • Executive assistance and diary management

  • Inbox and communication support

  • Project and workflow management

  • Creative production coordination

  • Event, shoot and logistics planning

  • Travel and scheduling coordination

  • General operational and administrative support

Services are delivered remotely unless otherwise agreed.

2. ENGAGEMENT TYPES

We offer services on the following basis:

2.1 Retainer Services

Ongoing monthly support with agreed scope, hours or deliverables.

2.2 Project-Based Work

Defined scope with start and end dates (e.g. events, launches, productions).

2.3 Ad-hoc / Flexible Support

Occasional or hourly support where capacity allows.

All engagements will be confirmed in writing before work begins.

3. COMMENCEMENT OF WORK

Work will only begin once:

  • Scope has been agreed (verbally or in writing)

  • Fees have been confirmed

  • Initial payment or invoice has been issued via Stripe (or agreed method)

4. FEES & PAYMENT

4.1 Fees

Fees are agreed in advance and outlined in your proposal, invoice, or email confirmation.

4.2 Payment Terms

Unless otherwise agreed:

  • Invoices are payable within immediately

  • Retainers are payable in advance of each month

  • Project work may require a deposit (typically 50%)

4.3 Late Payment

Late payments may result in:

  • Suspension of work

  • Delayed delivery timelines

  • Additional late fees where applicable

5. SCOPE OF WORK

All services are delivered within the agreed scope.

Any work outside the agreed scope may:

  • Be billed separately

  • Require a revised agreement

  • Be subject to availability

We are not obliged to complete work that falls outside the agreed scope.

6. CLIENT RESPONSIBILITIES

You agree to:

  • Provide necessary information in a timely manner

  • Respond to requests for approval or clarification

  • Ensure materials provided are accurate and lawful

  • Maintain clear communication regarding priorities

Delays caused by lack of client input may affect timelines.

7. CANCELLATION & TERMINATION

7.1 Retainers

Either party may terminate with 30 days written notice, unless otherwise agreed.

7.2 Project Work

If cancelled mid-project:

  • Work completed up to that point is chargeable

  • Deposits are non-refundable

7.3 Immediate Termination

We may terminate services immediately if:

  • Payment is not received

  • There is misuse of services

  • There is unreasonable or abusive conduct

8. CONFIDENTIALITY

We treat all client information as confidential.

We will not disclose:

  • Business operations

  • Personal data

  • Documents or communications

  • Internal workflows or strategy

Except where required by law.

9. INTELLECTUAL PROPERTY

Unless otherwise agreed:

  • You retain ownership of your business materials

  • We retain ownership of our systems, templates and internal workflows

  • Any deliverables created for you become your property upon full payment

We may reuse general methodologies and frameworks in other work, provided they do not disclose confidential client information.

10. LIMITATION OF LIABILITY

We provide services with reasonable care and skill.

We are not liable for:

  • Business loss or loss of profit

  • Decisions made based on our input

  • Delays caused by third parties or client input

  • Platform outages (Squarespace, Stripe, email tools, etc.)

Nothing in this agreement excludes liability that cannot legally be excluded under UK law.

11. THIRD-PARTY TOOLS

We may use third-party platforms including:

  • Squarespace (website + forms)

  • Stripe (payments)

  • Email services (Gmail)

  • Substack (newsletter)

We are not responsible for third-party performance or outages.

12. DATA PROTECTION

We handle personal data in accordance with UK GDPR.

Please refer to our Privacy Policy for full details of how data is collected and processed.

13. NO GUARANTEE OF OUTCOME

We provide operational and administrative support.

We do not guarantee:

  • Revenue outcomes

  • Business growth

  • Specific performance results

14. WEBSITE TERMS

Use of the Assistly website is also subject to our Privacy Policy and Cookie Policy.

Content is for informational purposes only and does not constitute professional advice.

15. GOVERNING LAW

This agreement is governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Effective Date: 4 July 2026